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Banks and Credit Unions are unique.

We apply our financial services industry expertise, experience and innovative thinking to help your organization:

  • Improve customer / member / staff experience
  • Enhance delivery capabilities through quality, efficiency and agility
  • Coordinate and manage strategic prioritization
  • Facilitate and resolve difficult decisions
  • Lead and execute large / complex programs

Key Practice Areas

Collaborative Delivery Leadership

Bringing leadership, organization and collaboration for your large / complex consumer and enterprise programs using our adaptive and flexible methods, processes and tools.

Attain target goals and value by:

  • Applying our significant industry experience and expertise
  • Leading programs and projects to successful conclusion
  • Enabling your teams’ continued growth through training, coaching and mentoring

Business & IT Strategy and Prioritization

We assist and guide organizations through your most challenging, complex and important strategic decisions. We leverage our experience and leadership to enable the right outcomes for your unique vision.

Relevant Areas of Expertise:

  • Prioritization and facilitated decisioning
  • Business analysis and subject matter expertise
  • Product / solution evaluation and selection
  • Vendor assessment and negotiation
  • Identification and alignment of factors critical to engagement

Business Value Focus, Iterative Approach

Applying Agile and Lean methods to your organization is imperative in the increasingly competitive banking-meets-fintech universe. Transformations do not happen overnight... we prefer Agile Evolution

Evolving your business by:

  • Training, coaching and iterative improvements
  • Real-world experience and product / process recommendations
  • Empowering your teams to focus on the things that matter
  • Enabling improvements to reach your customers faster
  • Increasing return on effort

Successes

We connect with our clients as partners

Our mission is to enable our clients and partners to realize loftier goals and improve delivery capabilities and capacity. Hayden Technology helps banks and credit unions leverage and expand the capabilities of their own people and improve insights of data to drive greater business value. We strive to establish long-lasting relationships through personalized and experienced consulting with executives and staff.

Contact Us to discuss how we can help you succeed!

We helped First Tech FCU, a top-10 US-based credit union, decide to replace their existing online banking platform. Led decision, selection, management, testing, conversion and production rollout of new platform and integrations with core systems and 3rd-party solutions.

Key Accomplishments:

  • Drove key decisions to replace online / mobile banking platform
  • Facilitated vendor selection, contract negotiation and relationship management
  • Provided program delivery leadership, including executive reporting and tollgate presentations
  • Led collaboration efforts with business partners and stakeholders
  • Drove transition to production - QA testing, staff training, transition support and member communications
  • Produced success metrics and KPIs
  • Introduced Agile / Scrum / Lean principles, methods and tools
  • Sourced technology resources, including developers, testers, PMs / CSMs
  • Leveraged FTFCU data to answer critical business questions
  • Led product owner vision / roadmaps

We recommended and engaged with First Tech FCU, a top-10 US-based credit union, to improve and evolve their Agile practice.

Key Accomplishments:

  • Provided Scrum training and ongoing mentoring and coaching
  • Recommended Agile tools (e.g. Atlassian's Jira and Confluence)
  • Assisted with implementation and adoption

Hayden Technology has assisted and consulted with numerous financial institutions on major projects like:

  • Rebrand and marketing
  • Technology assessment and deployment management
  • Legal, data and technology decommission
  • Enterprise Resource planning
  • Regulatory, risk, legal and compliance
  • Card Services and Payments
  • Mortgage
  • Platform Selection

Leadership Team

...

Mark Woollen   Founder

Director, Management Consulting
20+ years of senior management and technology consulting experience focused in the banking industry.
  • Promotes success through collaboration, partnership and quality execution.
  • Trusted advisor and partner with executives, business partners and project team members.
  • Proven leadership coordinating enterprise software integration, technology design and delivery, complex / critical program implementations.
...

Matt Kislowski

Director, Management Consulting
Highly accomplished Management Consulting Executive with over 20 years of success in financial services.
  • Establishes strong client partnerships, while generating revenue growth and/or cost savings.
  • Expert in evaluating industry trends, penetrating markets, and developing action plans.
  • Deep experience in consumer products, channel strategy, digital banking, customer experience, and complex program oversight and delivery.

Recent Posts

Discover the thought leadership, industry articles and interesting reads from our colleagues.

Digital Strategy – leverage member feedback from branch and contact center

How does your Credit Union’s operations strategy align with and drive your digital strategy?  Credit Union mergers and consolidation has caused the number of CU charters to decrease by 35.3%, down to 5,859, since 2005 (bank charters are down to 5,856).  Undoubtedly, online and mobile app usage continues to increase due to ease of use, efficiency, cost and availability.  The average number of branches per CU charter has increased (likely due to aforementioned consolidations).

Credit Unions should keep a watchful eye on spending.  Staff and expenses associated with running branches and contact centers aren’t cheap.  Member service organizations can, and should, leverage member feedback to drive digital strategy.   (more…)

Aug 3, 2017 by Mark Woollen

The Continuing Evolution of the “Branch”

What is a branch, really?

While I hold firm to the idea that what we consider the “traditional” brick-and-mortar location is not going away anytime soon, it is an almost certainty that the concept of what a branch “is” will continue change dramatically over the next 2…5…10…years…both from the standpoint of a place where customers physically go to perform banking transactions as well as the continuing evolution of virtual banking.

This article from American Banker / Credit Union Journal focuses primarily on video banking via mobile, but that’s really just one approach across a broad spectrum of branch strategy, evolution, and transformation:

(more…)

Jul 25, 2017 by Matt Kislowski

Enabling Customer Control and PFM Solutions in Online and Mobile Banking

Top Banks are Enabling Innovative Customer-Centric Services

3rd Party personal finance management (PFM) solutions continue to pop up and evolve and the top banks are taking notice.  Innovative aggregation solutions are providing additive or differentiated services beyond our standard banking apps.  Services like Mint.com, Personal Capital, Yodlee, Credit Karma and even other financial institutions provide behind-the-scenes links into your online account information through secure aggregation and consolidate the information in useful ways.  Cool right? (more…)

Jul 21, 2017 by Mark Woollen

Copyright 2017