Banks and Credit Unions are unique.
We apply our financial services industry expertise, experience and innovative thinking to help your organization:
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Improve customer / member / staff experience
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Enhance delivery capabilities through quality, efficiency and agility
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Coordinate and manage strategic prioritization
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Facilitate and resolve difficult decisions
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Lead and execute large / complex programs
Key Practice Areas
Collaborative Delivery Leadership
Bringing leadership, organization and collaboration for your large / complex consumer and enterprise programs using our adaptive and flexible methods, processes and tools.
Attain target goals and value by:
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Applying our significant industry experience and expertise
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Leading programs and projects to successful conclusion
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Enabling your teams’ continued growth through training, coaching and mentoring
Business & IT Strategy and Prioritization
We assist and guide organizations through your most challenging, complex and important strategic decisions. We leverage our experience and leadership to enable the right outcomes for your unique vision.
Relevant Areas of Expertise:
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Prioritization and facilitated decisioning
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Business analysis and subject matter expertise
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Product / solution evaluation and selection
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Vendor assessment and negotiation
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Identification and alignment of factors critical to engagement
Business Value Focus, Iterative Approach
Applying Agile and Lean methods to your organization is imperative in the increasingly competitive banking-meets-fintech universe. Transformations do not happen overnight... we prefer Agile Evolution
Evolving your business by:
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Training, coaching and iterative improvements
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Real-world experience and product / process recommendations
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Empowering your teams to focus on the things that matter
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Enabling improvements to reach your customers faster
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Increasing return on effort
Successes
We connect with our clients as partners
Our mission is to enable our clients and partners to realize loftier goals and improve delivery capabilities and capacity. Hayden Technology helps banks and credit unions leverage and expand the capabilities of their own people and improve insights of data to drive greater business value. We strive to establish long-lasting relationships through personalized and experienced consulting with executives and staff.
Contact Us to discuss how we can help you succeed!We helped First Tech FCU, a top-10 US-based credit union, decide to replace their existing online banking platform. Led decision, selection, management, testing, conversion and production rollout of new platform and integrations with core systems and 3rd-party solutions.
Key Accomplishments:
- Drove key decisions to replace online / mobile banking platform
- Facilitated vendor selection, contract negotiation and relationship management
- Provided program delivery leadership, including executive reporting and tollgate presentations
- Led collaboration efforts with business partners and stakeholders
- Drove transition to production - QA testing, staff training, transition support and member communications
- Produced success metrics and KPIs
- Introduced Agile / Scrum / Lean principles, methods and tools
- Sourced technology resources, including developers, testers, PMs / CSMs
- Leveraged FTFCU data to answer critical business questions
- Led product owner vision / roadmaps
We recommended and engaged with First Tech FCU, a top-10 US-based credit union, to improve and evolve their Agile practice.
Key Accomplishments:
- Provided Scrum training and ongoing mentoring and coaching
- Recommended Agile tools (e.g. Atlassian's Jira and Confluence)
- Assisted with implementation and adoption
Hayden Technology has assisted and consulted with numerous financial institutions on major projects like:
- Rebrand and marketing
- Technology assessment and deployment management
- Legal, data and technology decommission
- Enterprise Resource planning
- Regulatory, risk, legal and compliance
- Card Services and Payments
- Mortgage
- Platform Selection
Leadership Team
Mark Woollen Founder
- Director, Management Consulting
- 20+ years of senior management and technology consulting experience focused in the banking industry.
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Promotes success through collaboration, partnership and quality execution.
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Trusted advisor and partner with executives, business partners and project team members.
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Proven leadership coordinating enterprise software integration, technology design and delivery, complex / critical program implementations.
Prahlad Singh
- Director, Recruiting Services
- Dedicated and resourceful recruiting manager with uncanny ability to locate the right people for the right position
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Establishes and promotes strong client partnerships.
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Expert evaluating skillsets, cultural fit and future alignment.
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Creatively willing and dedicated to enabling success for our clients.
Recent Posts
Discover the thought leadership, industry articles and interesting reads from our colleagues.
REBLOGGED Trianglecast #55: Kris Kovacs from Constellation (Part 1)
Check out Trianglecast Podcast featuring our partner from Constellation Digital Partners:
Jason interviews the founder of Constellation Digital Partners, Kris Kovacs. Constellation is an organization funded by several credit unions, and provides an open development platform and marketplace for Credit Unions and Financial Technology Developers to build products and solutions that ultimately benefit Credit Union Customers!
They’ve raised a record breaking amount of capital in a short amount of time to support this great idea. In this half of the interview we discuss the creation of Constellation, how they raised the capital, the recession, why we had to re-record the entire episode, an inspiring graduation speech from Paul Barry, integrity and more!
Change Management Programs Evolve at Financial Institutions
Change is inevitable
Increasingly, banks and credit unions experience challenges related to cost pressures, new regulations, increased customer expectations and digital disruption. As a result of these industry challenges, banking executives must expect to ramp-up and evolve their change management processes, teams and methods. Especially for smaller financial institutions like credit unions and community banks, maintaining the rigors imposed by shareholders, members, customers, media, regulatory agencies, legal/risk/compliance teams and, of course, those disruptive fintech players requires prioritization, focus, execution, agility and support. (more…)
Digital Strategy – leverage member feedback from branch and contact center
How does your Credit Union’s operations strategy align with and drive your digital strategy? Credit Union mergers and consolidation has caused the number of CU charters to decrease by 35.3%, down to 5,859, since 2005 (bank charters are down to 5,856). Undoubtedly, online and mobile app usage continues to increase due to ease of use, efficiency, cost and availability. The average number of branches per CU charter has increased (likely due to aforementioned consolidations).
Credit Unions should keep a watchful eye on spending. Staff and expenses associated with running branches and contact centers aren’t cheap. Member service organizations can, and should, leverage member feedback to drive digital strategy. (more…)