Bringing leadership, organization and collaboration for your large / complex consumer and enterprise programs using our adaptive and flexible methods, processes and tools.
Attain target goals and value by:
We assist and guide organizations through your most challenging, complex and important strategic decisions. We leverage our experience and leadership to enable the right outcomes for your unique vision.
Relevant Areas of Expertise:
Applying Agile and Lean methods to your organization is imperative in the increasingly competitive banking-meets-fintech universe. Transformations do not happen overnight... we prefer Agile Evolution
Evolving your business by:
Our mission is to enable our clients and partners to realize loftier goals and improve delivery capabilities and capacity. Hayden Technology helps banks and credit unions leverage and expand the capabilities of their own people and improve insights of data to drive greater business value. We strive to establish long-lasting relationships through personalized and experienced consulting with executives and staff.Contact Us to discuss how we can help you succeed!
We helped First Tech FCU, a top-10 US-based credit union, decide to replace their existing online banking platform. Led decision, selection, management, testing, conversion and production rollout of new platform and integrations with core systems and 3rd-party solutions.
We recommended and engaged with First Tech FCU, a top-10 US-based credit union, to improve and evolve their Agile practice.
Hayden Technology has assisted and consulted with numerous financial institutions on major projects like:
Discover the thought leadership, industry articles and interesting reads from our colleagues.
Increasingly, banks and credit unions experience challenges related to cost pressures, new regulations, increased customer expectations and digital disruption. As a result of these industry challenges, banking executives must expect to ramp-up and evolve their change management processes, teams and methods. Especially for smaller financial institutions like credit unions and community banks, maintaining the rigors imposed by shareholders, members, customers, media, regulatory agencies, legal/risk/compliance teams and, of course, those disruptive fintech players requires prioritization, focus, execution, agility and support. (more…)
How does your Credit Union’s operations strategy align with and drive your digital strategy? Credit Union mergers and consolidation has caused the number of CU charters to decrease by 35.3%, down to 5,859, since 2005 (bank charters are down to 5,856). Undoubtedly, online and mobile app usage continues to increase due to ease of use, efficiency, cost and availability. The average number of branches per CU charter has increased (likely due to aforementioned consolidations).
Credit Unions should keep a watchful eye on spending. Staff and expenses associated with running branches and contact centers aren’t cheap. Member service organizations can, and should, leverage member feedback to drive digital strategy. (more…)
While I hold firm to the idea that what we consider the “traditional” brick-and-mortar location is not going away anytime soon, it is an almost certainty that the concept of what a branch “is” will continue change dramatically over the next 2…5…10…years…both from the standpoint of a place where customers physically go to perform banking transactions as well as the continuing evolution of virtual banking.
This article from American Banker / Credit Union Journal focuses primarily on video banking via mobile, but that’s really just one approach across a broad spectrum of branch strategy, evolution, and transformation: