What is a branch, really?
While I hold firm to the idea that what we consider the “traditional” brick-and-mortar location is not going away anytime soon, it is an almost certainty that the concept of what a branch “is” will continue change dramatically over the next 2…5…10…years…both from the standpoint of a place where customers physically go to perform banking transactions as well as the continuing evolution of virtual banking.
This article from American Banker / Credit Union Journal focuses primarily on video banking via mobile, but that’s really just one approach across a broad spectrum of branch strategy, evolution, and transformation: