Author: Mark Woollen

Uncategorized

REBLOGGED Trianglecast #55: Kris Kovacs from Constellation (Part 1)

Check out Trianglecast Podcast featuring our partner from Constellation Digital Partners:

Jason interviews the founder of Constellation Digital PartnersKris Kovacs. Constellation is an organization funded by several credit unions, and provides an open development platform and marketplace for Credit Unions and Financial Technology Developers to build products and solutions that ultimately benefit Credit Union Customers!

They’ve raised a record breaking amount of capital in a short amount of time to support this great idea. In this half  of the interview we discuss the creation of Constellation,  how they raised the capital, the recession,  why we had to re-record the entire episode, an inspiring graduation speech from Paul Barry, integrity and more!

Program Management

Change Management Programs Evolve at Financial Institutions

Change is inevitable

Increasingly, banks and credit unions experience challenges related to cost pressures, new regulations, increased customer expectations and digital disruption.  As a result of these industry challenges, banking executives must expect to ramp-up and evolve their change management processes, teams and methods.  Especially for smaller financial institutions like credit unions and community banks, maintaining the rigors imposed by shareholders, members, customers, media, regulatory agencies, legal/risk/compliance teams and, of course, those disruptive fintech players requires prioritization, focus, execution, agility and support.  Read more “Change Management Programs Evolve at Financial Institutions”

Branch Strategy

Digital Strategy – leverage member feedback from branch and…

How does your Credit Union’s operations strategy align with and drive your digital strategy?  Credit Union mergers and consolidation has caused the number of CU charters to decrease by 35.3%, down to 5,859, since 2005 (bank charters are down to 5,856).  Undoubtedly, online and mobile app usage continues to increase due to ease of use, efficiency, cost and availability.  The average number of branches per CU charter has increased (likely due to aforementioned consolidations).

Credit Unions should keep a watchful eye on spending.  Staff and expenses associated with running branches and contact centers aren’t cheap.  Member service organizations can, and should, leverage member feedback to drive digital strategy.   Read more “Digital Strategy – leverage member feedback from branch and contact center”

Digital Banking

Enabling Customer Control and PFM Solutions in Online and…

Top Banks are Enabling Innovative Customer-Centric Services

3rd Party personal finance management (PFM) solutions continue to pop up and evolve and the top banks are taking notice.  Innovative aggregation solutions are providing additive or differentiated services beyond our standard banking apps.  Services like Mint.com, Personal Capital, Yodlee, Credit Karma and even other financial institutions provide behind-the-scenes links into your online account information through secure aggregation and consolidate the information in useful ways.  Cool right? Read more “Enabling Customer Control and PFM Solutions in Online and Mobile Banking”

Agile

Agile Adoption, Adaptation and Lessons Learned at Top 10…

Hayden Technology shares common successes and challenges involved when introducing Agile Scrum at a top-10 Credit Union.  Agile adoption is more evolution than flip-the-switch transformation.  Mark Woollen shares how applying Scrum helps teams focus on priorities during a complex and challenging initiative to replace their outdated and unmanageable online mobile banking platform.

Read more “Agile Adoption, Adaptation and Lessons Learned at Top 10 US Credit Union”

Agile

Your company’s Agile maturity level…

Does your organization practice Agile/Scrum? If you know about Agile, it’s likely that your company is practicing Agile. How’s it going? Some teams are good. Some teams are great. Some teams really struggle with Agile. Are your business partners engaged? Is your team meeting their commitments? Is your team maintaining their Sprint velocity? People are inherently distracted. Scrum is an effective Agile Practice that helps teams focus. You need support from Leadership… Right?

Tell us about your Agile Practice: Is Agile Valuable to your team? Does your team practice Agile/Scrum?

Which Agile concepts are MOST valuable for your Scrum Team?https://www.surveymonkey.com/r/BWJMDCQ

Agile

Real World Agile: The Importance of Agile Release Planning

Agile is about evolution.  We should expect to learn, sometimes fail, sometimes succeed, improve, observe and learn some more to survive in the real world everyday.  The purpose of Agile Release Planning release planning is to commit to a plan for delivering an increment of product value.  When we “commit” to something as a team:

  • We understand the goal
  • We understand the content
  • We understand the value to the business
  • We understand the plan
  • We agree that we can (and will strive to) adhere to the plan

If we are committed to the goals, to the team, to the business partners, to our customers and to our organization… then we can agree it’s time to get started!  If we try to start before we agree on our level of commitment, then we introduce opportunity for disconnect and missed expectations.

Be sure to enter your Releases and Sprints with confidence and commitment!