Tag: Credit Union

Digital Banking

Industry Article: The Benefits Of A Mobile-First Website

This is a great case study from Callahan & Associates (creditunions.com) around Citadel FCU’s (https://www.citadelbanking.com/) efforts to improve their members’ digital experience. By way of some context, Citadel is a $2.8B asset CU based in Exton, PA.

I like the overall approach here – not just looking at this effort as a cosmetic website redesign, but taking a holistic look at the member experience as it relates to online and mobile:

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Credit Cards

Industry Article: 7 Metrics To Evaluate Credit Cards

There are some really great insights here from Callahan & Associates (creditunions.com) – key metrics and considerations for CU’s (and community banks) as they look to develop, enhance, and grow their credit card portfolios:

“Credit card lending among credit unions is growing and reaching more members. To develop a successful credit card program at your credit union, pay attention to these key metrics.”

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Agile

Agile Adoption, Adaptation and Lessons Learned at Top 10…

Hayden Technology shares common successes and challenges involved when introducing Agile Scrum at a top-10 Credit Union.  Agile adoption is more evolution than flip-the-switch transformation.  Mark Woollen shares how applying Scrum helps teams focus on priorities during a complex and challenging initiative to replace their outdated and unmanageable online mobile banking platform.

Read more “Agile Adoption, Adaptation and Lessons Learned at Top 10 US Credit Union”