Tag: Agile

Program Management

Change Management Programs Evolve at Financial Institutions

Change is inevitable

Increasingly, banks and credit unions experience challenges related to cost pressures, new regulations, increased customer expectations and digital disruption.  As a result of these industry challenges, banking executives must expect to ramp-up and evolve their change management processes, teams and methods.  Especially for smaller financial institutions like credit unions and community banks, maintaining the rigors imposed by shareholders, members, customers, media, regulatory agencies, legal/risk/compliance teams and, of course, those disruptive fintech players requires prioritization, focus, execution, agility and support.  Read more “Change Management Programs Evolve at Financial Institutions”

Digital Banking

Industry Article: The Benefits Of A Mobile-First Website

This is a great case study from Callahan & Associates (creditunions.com) around Citadel FCU’s (https://www.citadelbanking.com/) efforts to improve their members’ digital experience. By way of some context, Citadel is a $2.8B asset CU based in Exton, PA.

I like the overall approach here – not just looking at this effort as a cosmetic website redesign, but taking a holistic look at the member experience as it relates to online and mobile:

Read more “Industry Article: The Benefits Of A Mobile-First Website”


Agile Adoption, Adaptation and Lessons Learned at Top 10…

Hayden Technology shares common successes and challenges involved when introducing Agile Scrum at a top-10 Credit Union.  Agile adoption is more evolution than flip-the-switch transformation.  Mark Woollen shares how applying Scrum helps teams focus on priorities during a complex and challenging initiative to replace their outdated and unmanageable online mobile banking platform.

Read more “Agile Adoption, Adaptation and Lessons Learned at Top 10 US Credit Union”